Shipping Policy

At Maison Féline, we want every order to arrive as smoothly and predictably as possible, so this policy walks you through what to expect from the moment you check out to the moment your bag reaches your door. Once an order is placed, our team begins processing it right away, and most orders are prepared and handed off for fulfillment. Most orders require 1-3 business days for processing and 7-14 business days for shipping. You'll receive a confirmation email as soon as it happens, followed shortly after by a separate shipping notification with your tracking information, so you're never left wondering where things stand. Because tracking numbers can occasionally take a day or two to activate in the carrier's system after your order ships, we'd ask for a little patience if your tracking page doesn't show movement immediately — this is completely normal and nothing to worry about. From there, delivery timelines can vary depending on your exact location, the shipping method selected at checkout, and occasional factors outside of our control such as regional carrier delays, weather events, or high-volume periods like holidays, but we always aim to get your order to you as quickly as possible while keeping quality and care front of mind. If you selected an expedited shipping option, your order will be prioritized accordingly, though please note that expedited processing refers to how quickly your order is dispatched and does not guarantee a specific delivery date, as final transit time ultimately depends on the carrier. We also encourage customers to double-check their shipping address carefully before completing checkout, since Maison Féline is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at the time of purchase; if you do notice an error shortly after ordering, please reach out to us as soon as possible and we'll do everything we can to help correct it before your order ships. Once your package has been marked as delivered by the carrier, if you're unable to locate it, we recommend checking with neighbors or your local delivery office first, as packages are occasionally left in alternate safe locations. Should any issue arise with your shipment — whether it's a longer-than-expected delay, a tracking concern, or a package that arrives damaged — please don't hesitate to contact our customer care team, and we'll work with you personally to make it right. We appreciate your patience and trust as your order makes its way to you, and we're always just an email away if you have any questions along the route.